House Of V7 Easy Returns & Support Policy

At House Of V7, your satisfaction is our priority. We want you to shop with complete confidence. If there’s ever an issue with your order, our team is here to make things right as quickly as possible.

Easy Returns & Replacements

If your order arrives with any of the following issues, we’ll gladly arrange a FREE replacement:

• Damaged or broken product
• Wrong item delivered
• Missing item(s) in the package

To help us resolve your request quickly, please report the issue within 48 hours of delivery.

Help Us Process Your Request Faster

To ensure a smooth and fair resolution, please share:

• Your Order ID
• Your registered mobile number
• At least 2 clear photos of the product
• A complete unboxing video showing:
  • The sealed package as received
  • The complete opening process
  • The issue with the product

Why do we ask for an unboxing video?
It helps us verify transit-related issues quickly and allows us to approve genuine replacement requests without unnecessary delays.

Please email the above details to support@houseofv7.com.

Product Warranty & Quality Support

If you notice a manufacturing defect, quality concern, or fitting issue after receiving your product, we’re here to help.

Simply contact us within 48 hours of delivery.

Our team may request that the product be sent to our warehouse for inspection. After a Quality Assessment (QA), we will repair or replace the product depending on the nature of the issue.

Processing Time

Once we receive all the required information, our team will review your request within 24–48 working hours.

Things to Remember

• Please keep the product in its original packaging until you’re completely satisfied.
• Products damaged due to misuse, accidental handling, improper care, or normal wear and tear are not covered.
• Replacement products are not eligible for further returns, replacements, or refunds.

Return & Replacement Terms

• Replacement requests are accepted only for damaged, defective, missing, or incorrectly delivered products.
• A complete unboxing video is required for transit-related claims.
• Issues must be reported within 48 hours of delivery.
• House Of V7 currently offers replacement, repair, or Store Credit, depending on the nature of the claim.
• Monetary refunds are not provided unless required by applicable law.
• Claims raised after a significant delay may not be eligible for approval.

Order Cancellation

• Orders can be cancelled only before dispatch.
• Once an order has been shipped, cancellation is not possible.
• If a cancellation request is approved under exceptional circumstances, the order value may be issued as House Of V7 Store Credit.
• Shipping charges, if applicable, are non-refundable.
• Products purchased during special sales, promotional events, clearance sales, or festive offers may not be eligible for cancellation.

Payment Policy

• All orders must be prepaid using the payment methods available on our website.

Gift Packaging

Complimentary gift packaging is not included with individual orders unless specifically mentioned on the product page or promotional offer.

For any assistance regarding your order,